We're Here to Help
Have a question or want to know more about Simply Snackin?
Click on a link below, or call 1-800-729-2849.
- General FAQs
- Shipping Information
- Payment Information
- Returns and Exchanges
- Damaged Item Policy
1. Can I place orders for International addresses?
We will handle this on a case by case basis. We currently are not set up to ship internationally, so if you are interested please call us between 8-4:30 CST M-F: 1-800-729-2849
2. Does Your Product Need to Be Refrigerated?
Because our product is dried and vacuum packaged, as long as it remains unopened it does not need to be refrigerated. The “best by” date located on each package indicates the date you should enjoy the snack by for best flavor.
3. What is a backorder?
If we happen to run out of an item and have to hold some orders while the product is being made you will receive an email. At this time you can decide if you want to wait for the product, substitute a different item or cancel the order.
For a better idea of how long you may wait for a particular item, please contact customer service at: 1-800-729-2849.
4. Is your product carried in stores?
While we are looking to expand our sales outlets nationwide currently we are primarily an online retailer.
1. Attention residents of Alaska & Hawaii.
Please call our office at 1-800-729-2849 for more information and rates on shipping to these destinations, as well as Canada.
2. How do I check or track my order status?
You should receive an email with a tracking number from UPS or USPS, depending on how your order was shipped. If you do not receive an email please contact customer service at 1-800-729-2849.
3. What are your shipping costs?
Just a Taste - our 10 pc assortment always ships free if ordered on it's own. As an example, you may order multiple Just a Tastes and still receive free shipping. If you order a Just a Taste and combine it with other products the free shipping offer will no longer apply.
All other orders will generate shipping costs dependent upon weight and location that the order will be shipped to. This cost will be calculated prior to checkout so you will be able to view your shipping charges before you finalize your order.
4. What shipping methods do you use?
We use UPS and USPS carriers. USPS is our standard ground shipping service and UPS is used to provide overnight and second day air shipping services.
5. Can you ship to post office boxes or APO/FPO addresses?
Yes, we can. Please call customer service to arrange shipping to these types of addresses.
We are not a large corporation. Instead we are a family-owned business interested in providing quality products and service. We pride ourselves on fast service. We will fill and ship orders as fast as we can. In a rare case that we are out of an item you will be contacted and informed of the wait. At that time you can choose to accept the delay, cancel the order, or substitute the item for a different one.
We ship via ground service to all continental United States locations. This ensures that your orders arrive quickly.
Sorry, no C.O.D. shipments.
We cannot be responsible for non-delivery when the zip code and/or addresses are incomplete and/or incorrect. If the error is yours, we will correct the address as required, reship the package and you will be charged accordingly.
1. Can I place an order now and send you a check?
No you cannot. We do not accept checks for online orders.
2. Which types of payment do you accept?
We accept all major credit cards. We do not accept paypal.
We accept the following credit cards:
- Master Card
- Discover Card
- American Express
1. What is your return policy?
We do not accept returns, please contact customer service if you items were damaged during shipping.
2. How do I return an item?
Please keep in mind that food items are not returnable. With that said, we understand that occasionally packages will be damaged or delayed in shipment. In these rare cases please call us at 1-800-729-2849 and explain the problem to us.
3. How long will it take to get a credit?
If a credit is deemed appropriate you will receive a full refund within one to two weeks. It takes the credit card companies longer to show a credit on an account than it does a charge.
Please keep in mind that food items are not returnable. With that said, we understand that occasionally packages will be damaged or delayed in shipment. In these rare cases please call us at 1-800-729-2849 and explain the problem to us, and we will work with you to fix the problem.
1. Is your site secure?
Yes, our site uses the most up-to-date security measures to make sure your information is safe. At Simply Snackin we use SSL (Secure Socket Layering) 128-bit encryption to protect your information as it travels over the Internet. We also hold a secure key, or digital certificate, through Digital Signature Trust. This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.
2. What information do you collect?
We collect only the information which you agree to give us. If you place an order we collect your name, address, email address, and telephone number. We do not collect your credit card information. Your credit card information is sent over a secure gateway to the merchant for processing. If you sign up for a newsletter we collect your email address and name. You always have the option to unsubscribe from our newsletters.
We also collect non-personal usage data such as what pages you visited, how much time you spent on each page, and what keywords you used to find our site. We use this information to make improvements in order to make your experience more enjoyable.